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How do I access the account for my payoff loan?

Payoff loans available through Relief are currently lent and managed by our partner, Reach.

Updated over 2 months ago

To access your online portal, click reach.com/login. Enter your email address and if you are logging in for the first time, select Forgot Your Password to receive an email to create a new one.

If you are seeing a screen that shows "Final Review" and unable to access your loan information:

  • Clear your internet browser’s cache and log in to see if your details refreshed.

  • Log in using a different internet browser.

If you are receiving an 'Invalid Email" error:

  • Manually type in your email address. Do not use autofill or paste your email address into the field.

  • Log in using a different internet browser.

If you are receiving an "Invalid Password" error:

  • On the Member sign-in page click "Forgot Password" then type in your email address. An email with a reset password link will be sent to you. Your password must can one upper case, one number and no special characters.

  • If you did not receive the forgot password link, check your spam folder.

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