Why hasn’t my creditor been paid yet?

If your loan has been funded but your creditor hasn’t marked the payment yet, there are a few possible reasons:

Most payments are sent electronically, but it can take a few business days for your creditor to process and post it to your account—especially if they batch payments or have internal delays.

In some cases, payments are sent by overnight check. Even with express delivery, your creditor may take extra time to open, apply, and process the check.

Sometimes a payment is received but not correctly applied to your account. This can happen if account numbers were updated or if there was a mismatch in the name or reference number.

While rare, mailed checks can be delayed or lost in transit. If that happens, we’ll work with Reach Financial to track or reissue the payment.

If it's been more than a few business days since your loan was funded and your creditor still hasn't received or applied the payment, contact support so we can help investigate and resolve it.