Q: I submitted my application through Relief—what happens next?
If you submitted your application through Relief, now’s the time to keep an eye on your inbox. Your student loan servicer might reach out with:
Requests for additional information
Verification of your application details, such as your income
Confirmation of your repayment plan
Adjusted payment details
Steps to finalize your enrollment
They’re not sending these updates to Relief—they go straight to you. Which means your inbox (and your spam folder) could be holding the info you need to move forward.
We recommend checking in regularly. Some users see updates within days, others a few weeks—it depends on your servicer.
Q: How long does it usually take to hear back?
Servicers typically take 2–4 weeks to review applications, though in some cases it can take up to 6 weeks.
Q: What if I haven’t heard anything after 4 weeks?
No stress—just log into your servicer account or reach out to them directly for an update.
Q: How can I contact my servicer?
Don’t remember your servicer?
Reach out to us—we can let you know.
Servicer | Website |
Aidvantage | |
American Education | |
Aspire | |
Central Research, Inc. | |
CommonBond | |
Discover | |
Earnest | |
ECSI | |
EdFinancial | |
Education Loan Finance | |
FedLoan | |
Firstmark | |
Granite State | |
Great Lakes | |
HESC | |
Laurel Road | |
MOHELA | |
Navient | |
NaviRefi | |
Navy Federal | |
Nelnet | |
OSLA | |
Sallie Mae | |
Sloan Servicing | |
SoFi | |
University Accounting Service | |
Vermont Student Assistance |