Skip to main content

I’m not getting my verification code. What should I do?

Updated over a month ago

If you’re having trouble receiving your code, try these steps:

  • Search for our number

    • Look up 1 (888) 496-1739 in your text messages—it may have already arrived.

  • Add us as a contact

    • Save 1 (888) 496-1739 to your phone’s contacts. Then, try resending the code.

  • Check your spam or filtered inbox

    • Open your Messages app

    • Tap the 3-dot menu (⋮)

    • Look under “Spam & blocked” or “Unknown senders” if your phone filters messages.

  • Make sure messages aren’t blocked

    • Go to your messaging app’s settings

    • Check if 1 (888) 496-1739 is listed under blocked numbers.

  • Restart your phone

    • Sometimes a quick restart can help deliver delayed messages.

  • Check your connection

    • A poor internet connection or carrier issue can delay the message. If it doesn’t arrive in a few minutes, tap “Resend Code” and try again.

  • ⚠️ If you've closed your account in the past, you won’t receive the text.

    • Once an account is permanently closed, our system cannot send verification codes to that phone number or email address. If you’d like to use Relief again, you will need to reach out to [email protected]

Please note: 1 (888) 496-1739 is not a functioning phone number and cannot receive calls or incoming texts.

Did this answer your question?