đ§Ÿ I didnât enter my income or family infoâcould that be why?
Yes. To recommend the right plan, we need your:
Income
Household size
Marital status
Missing this info can prevent us from calculating your eligibility.
đ° Could I be earning too much to qualify for savings?
Possibly. If your income is too high, some income-driven plans may not lower your payments compared to the standard plan. In those cases, you might not see a better option.
đ ïž My loans are already on a planâcould that be it?
Yes. If you're already on the most affordable repayment plan, we wonât recommend a change just for the sake of it. That just means youâre in a good spot.
đ« Are private student loans included?
No. Relief only supports federal student loans. Private loans arenât eligible for federal repayment plans.
đ I have FFEL loansâdoes that affect anything?
Yes. FFEL loans arenât eligible for some income-driven plans like SAVE. If you only have FFEL loans or your income is too high, you may not see any qualified options.
â My loans are in defaultâcould that be the reason?
Yes. Loans in default arenât currently eligible for any income-driven repayment plans. Once theyâre brought back into good standing, options may become available.
đ My info looks offâwhat should I do?
Try waiting for your loan data to sync again. This happens usually every 45 days. If anything still seems wrong, reach out to our support team and weâll take a closer look.