Once your creditor grants you a balance reduction, they’ll outline the repayment terms in an agreement letter, which will be available for you to review and download in the app.
Keep in mind:
Creditors can take up to 60 days to review your request and provide a decision.
Each reduction and its terms are unique: some debts may be paid off in a few months, while others could take up to a few years.
You’ll find your reduction’s unique details in your agreement letter. Once you’ve made your final payment, your creditor will provide a letter confirming that your debt has been fully paid.