What Happens When a Payment Plan is Declined in Relief?
When your payment plan is declined in Relief, several actions are initiated to ensure you are informed and supported as much as possible during the process. Here is what you need to know.
Overview of Declined Payment Plans
A payment plan may be declined by your creditor for various reasons. Once this happens, Relief cannot support the affected account any further. However, clear communication and refunds are part of the process to help you handle the situation.
Communication Process
When a payment plan is declined, Relief sends an email notification to inform you about the situation. This email will:
Explain the specific reason the creditor declined your payment plan.
Outline any next steps you can take, which may involve actions outside the app.
Refund Process and Timeline
Once the decline has occurred, Relief will initiate a refund process automatically. Here’s what you can expect:
Refund processing: The refund process begins as soon as the payment plan is declined.
Timeline: Refunds are processed and should typically arrive within 5–10 business days.
Guidance on Subsequent Actions
While Relief can no longer support the affected account, you can:
Reach out directly to your creditor for further updates or inquiries regarding your debt.
Consider alternative ways of resolving the issue based on the next steps outlined in the email. Note that these actions may need to occur outside the Relief app.
By understanding the processes Relief follows after a payment plan is declined, you are better equipped to take the appropriate next steps and navigate the situation effectively.