Under what circumstances can I request a refund?
You may be eligible for a refund in the following cases:
If your creditor declines your submitted reduction request.
If savings are unable to be secured within 60 days of submitting the request.
How does the refund process work?
If your reduction request is declined or unsuccessful, the refund process will automatically begin. The platform fee for that specific reduction request will be fully refunded to your original payment method.
How long does it take to process a refund?
Refunds are typically processed within 10 business days after a request has been declined or unsuccessful.
Are refunds available if savings are achieved?
No, platform fees are non-refundable if your reduction request results in savings. The fee covers the process of securely and automatically sending your request to your creditor.
Can I request a refund before the creditor makes a decision?
Refunds cannot be requested until your creditor has made a decision. Creditors have up to 60 days to review and respond to your request. Once this period has passed or a decision is made, refund eligibility will be determined.