Under what circumstances can I request a refund?
All monthly Subscription Fees are generally non-refundable once charged. You may cancel your monthly subscription at any time; however, you will retain access to the Services until the end of your current billing cycle, and no pro-rata refunds will be issued for partial months of service.
A full refund of your most recent monthly Subscription Fee may be considered only if:
You contact Relief within 24 hours of the charge date
Provided no debt reduction proposal has been generated or communicated to a creditor on your behalf during that billing cycle.
The 60-day reduction guarantee tied to the former one-time platform fee is no longer applicable.