Under what circumstances can I request a refund?
All monthly Subscription Fees are generally non-refundable once charged. You may cancel your monthly subscription at any time; however, you will retain access to the Services until the end of your current billing cycle, and no pro-rata refunds will be issued for partial months of service.
A full refund of your most recent monthly Subscription Fee may be considered only if:
1) Within 24 hours of a charge
You contact us within 24 hours of the billing date and no request has been submitted to a creditor during that billing cycle.
2) After a submitted request is reviewed
You submit a request to a creditor and the savings are less than the total subscription fees you paid during that review period
If a savings option is available but you don’t submit it, there is no creditor review or outcome, so that billing period isn’t eligible for a refund.
If you have submitted any requests, canceling your membership will not stop or reverse any request that have already been submitted. If a request is accepted while you're unsubscribed you can simply resubscribe to review the offer.
The 60-day reduction guarantee tied to the former one-time platform fee is no longer applicable.